1. Who we are
InfiniteChat ("InfiniteChat," "we," "us," or "our") operates infinitechat.ai and related products, including social media automation and AI chat agents. This Privacy Policy explains how we process personal information when you visit our website, create an account, or use our services.
Controller contact: support@infinitechat.ai
2. Scope
This policy applies to:
- Visitors to infinitechat.ai and related marketing pages
- Customers and authorized users of the InfiniteChat platform
- Individuals who contact us for sales, support, or partnership enquiries
- End users who interact with chat agents configured by our customers (where InfiniteChat processes data as a service provider)
Where customers use InfiniteChat to process their own end-user data, the customer is typically the data controller and InfiniteChat acts as a processor / service provider under a customer agreement.
3. Information we collect
Account & contact information
- Name, email address, phone number, company name, and role
- Billing and payment details (processed by our payment providers)
- Login identifiers, authentication data, and account preferences
Service & content data
- Chat conversations, messages, and related metadata
- Social media content, scheduling data, and connected-account metadata you authorize
- Knowledge base files, prompts, agent configurations, and integration settings
Technical & usage data
- IP address, device/browser type, operating system, and approximate location
- Pages viewed, referral URLs, and product usage events
- Cookies, local storage, and similar technologies (see Cookies below)
- Logs used for security, debugging, and performance monitoring
4. How we use information
- Provide, operate, secure, and improve the InfiniteChat platform
- Create and manage accounts, authentication, and billing
- Deliver customer support and respond to enquiries
- Send service notices, security alerts, and (where permitted) product updates
- Detect, prevent, and investigate fraud, abuse, and security incidents
- Comply with legal obligations and enforce our Terms of Service
- Analyze aggregated or de-identified usage to improve product quality
We do not sell personal information. We do not use customer conversation content to train public foundation models unless we have obtained explicit permission or the data has been appropriately anonymized under a separate agreement.
5. Legal bases (where applicable)
Depending on your location, we may process personal data based on:
- Performance of a contract (to provide the services you request)
- Legitimate interests (security, product improvement, limited marketing to business contacts)
- Consent (where required, including certain cookies or marketing communications)
- Legal obligations (tax, accounting, regulatory, or lawful requests)
6. How we share information
We may share personal information with:
- Cloud hosting, infrastructure, email, analytics, and payment subprocessors under contract
- Messaging providers when you enable related channel features
- Professional advisors (legal, accounting) under confidentiality obligations
- Authorities when required by law or to protect rights, safety, and security
- A successor entity in connection with a merger, acquisition, or asset sale
Subprocessors are bound by data protection terms requiring appropriate security and use of data only to provide services to InfiniteChat.
7. International transfers
We may process and store information in India, the United States, or other countries where we or our subprocessors operate. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent transfer mechanisms.
8. Data retention
We retain personal data only as long as needed for the purposes described in this policy, including to provide services, resolve disputes, enforce agreements, and meet legal requirements. Retention periods vary by data type (for example, billing records may be kept longer than transient logs). You may request deletion as described below and on our Delete data page.
9. Security
We implement administrative, technical, and organizational measures designed to protect personal data, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure; please use strong credentials and notify us of any suspected unauthorized access.
10. Your rights
Depending on applicable law (including GDPR, CCPA/CPRA, and similar frameworks), you may have rights to:
- Access, correct, or delete personal information
- Export or receive a portable copy of certain data
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
- Opt out of certain marketing communications
- Lodge a complaint with a supervisory authority
To exercise these rights, email support@infinitechat.ai or submit a request via /delete-data. We may need to verify your identity before fulfilling a request.
11. Cookies
We use essential cookies to operate the site and optional analytics cookies to understand usage. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
12. Children
InfiniteChat is not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data to us, contact us and we will take appropriate steps to delete it.
13. Changes
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be communicated by email or in-product notice where appropriate.
14. Contact
Privacy questions or requests: support@infinitechat.ai
General contact: infinitechat.ai/contact